At least, thats what the "backdoor" was a few years ago. It's complicated but hopefully I've summed it all up for youĪlso, a secret to the phone system, press 0 five time to automatically be connected to a live person. ![]() At the time of your post, it is/was still in tampa. That is why it says it was picked up in orlando. Now, overnight, the system in orlando discovered the original error of never being originally scanned and fixed itself. It was then scanned as being at the terminal waiting. It was scanned twice (not uncommon since a machine double checks everything there)įrom there it was put on a plane headed to orlando florida.įrom that point it was put on a truck headed to Tampa florida. So the first time the packege shows up in the tracking system is when it was scanned on the departure of the sort facility. In addition to that, it was not scanned on its way out to the sort facility. When the package was originally picked up or dropped off to fedex, it was not scanned, or not correctly scanned. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.Alright, being a former employee at fedex, I can correctly tell you what's going on here.įirst off. If the address on your government-issued photo ID doesn’t match the address on the package label, make sure to bring an alternative ID with a matching address. Give them to the team member and sign for your package. On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery.īring the door tag or tracking number and a government-issued photo ID to your pickup location. If you need more help, call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts. By texting “follow” and your door tag number to 48773 (ex: follow DT999999999999).You will get specific information about your missed shipment and your available delivery options. Through the app by downloading the FedEx ® Mobile app and scanning the barcode on your door tag.To learn where your package is being held, you’ll need to track your package.įirst, you’ll need to find where your package is being held.You’ll need to bring your tracking number, government-issued photo ID, and your door tag number.FedEx will hold your package for up to 7 days for both FedEx Ground ® service and FedEx Express ® service before it’s returned to the shipper.You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. ![]() If the address on your ID doesn’t match the address on the package label, you’ll also need to bring an alternative form of ID.If your name doesn’t match the name on the package label, you’ll need the tracking number.Your notification type will depend on whether your phone number was added to the shipping label and/or if you’re using the FedEx Delivery Manager ® app. You’ll receive a text, automated phone call, or email. ![]() When your package is delivered to the FedEx location, you’ll be notified that the package is ready for pickup. I requested my package to be held for pickup at a FedEx location.
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